Estimated opening date:

September 1st, 2020

We take care of you!

In recent months, we have been immersed in an unprecedented and very difficult situation for everyone. At Hotel Don Pancho, we have always known what most important is, the people, their well-being and their safety. For this reason, and now more than ever, we believe that it is necessary to take care of yourself and be able to make you feel calm because we are taking all possible actions to guarantee the maximum security within our Hotel and, in turn, be able to continue offering you an unforgettable and carefree holiday.

From Don Pancho Hotel we want to inform you that we are implementing all the actions, instructions and recommendations of the World Health Organization (WHO), health authorities and the Government. For this, we have created a very strict protocol that includes all the actions carried out and in which we have further raised our standards of safety, health, quality and hygiene. Our goal is that all our guests can enjoy a well-deserved holiday with us, living the #DonPanchoExperience while being as protected and cared for as if they were at home.


Among the actions implemented to prevent COVID-19, we would like to highlight the following:

On a general level:

The entire Don Pancho team will ensure that both guests and collaborators or suppliers respect the capacity and maintain a social distance of at least 1,5 meters between members of different family units.

› It will be obligatory for all the guests to always take the mask to circulate around the common areas of the hotel.
› There will be signs on the permitted capacity, safety distance, traffic flows, mandatory use of hydroalcoholic gel, mandatory use of masks, etc. throughout the hotel.

At all times, the Hotel and its employees will transmit awareness messages and good practices, inform about the actions that are being carried out, and request their maximum collaboration to comply with them. Furthermore:

› All our employees are qualified and receive specific continuous training on the new procedures and working protocols with the measures to be implemented in each area.
› We ensure their adequate protection at all times, providing time and means to carry out all the prevention and disinfection measures established in our protocols.
› Disinfection practices and controls are applied upon arrival at the establishment, such as  temperature control.
› They have the individual protection material corresponding to their workplace, the use of which is obligatory and they are trained in its correct use.
› An exhaustive control of all mandatory prevention requirements established for our suppliers is also carried out.

We are reinforcing all our cleaning, disinfection and maintenance work in all areas of the Hotel. To this effect:

› A strict documented cleaning plan has been established for each area of the hotel: reception, guest common areas, employee common areas, swimming pool environment, restaurant and bars, transit areas, as well as rooms.

Measurements by department:

  Installation of protectors in reception as a protective measure between employees and guests.
› A flow of passage and waiting at reception has been adapted, as well as specific check-in and check-out stations according to the necessary dimensions and safety distances.
› There is a disinfection area at the entrance with hydroalcoholic gel.
› Disinfection of tpv and any device used by guests after each use.
› Recommendation of payment by credit card to avoid money handling.
› Temperature control at the entrance to the hotel.
› Information on the totems of reception of the rules of the Hotel, information COVID19 and QR codes.

 All non-essential items such as brochures and information folders, laundry bags, decoration, etc. will be removed.
› Hotel information will be found in QR codes for consultation in mobile applications.
› Disinfection of our rooms with alcoholic disinfectants and virucidal products.
› All interior spaces will be aired as long as possible to ensure air renewal.
› Check out according to the protocols established for the prevention of Covid 19, guaranteeing the total and complete disinfection of the entire room before checking in.

  Single-use menus will be available in addition to digital menus for consultation in mobile applications.
› The use of a mask is mandatory when the client is not sitting at the table.
› We’ll have a buffet attended. Buffet of salads, cheeses and pickles and Buffet of desserts in individual portions.
› Disinfection of customer dining areas, chairs and tables after each use, buffet and showcooking after each service.
› If it is necessary to establish shifts to avoid crowding, these must be respected.
› Capacity control and safety distance between tables in all outlets.
› The staff will wear a mask whenever they are in the room attending to our guests.
› Hydroalcoholic gel dispenser for hand disinfection at the entrance of each outlet.
› Internal systems and APPCC audits are kept up to date in the context of COVID19.

  The activities of entertainment will always be carried out controlling the capacity and social distance of security. 

Special monitoring in the swimming pool area to ensure that the distances between sunbeds and capacity are complied with.
› Shifts will be created, if needed, to ensure that all our guests can make use of the pool and sunbeds.
› Regular disinfection of the shower area, handrails and other pool elements.
› Placement of sanitizer in all areas of passage.
› Increase the frequency of cleaning and disinfection of our common areas with alcoholic disinfectants and virucidal products.
› In the lifts, guests who are not from the same family unit should wear a mask and turn their backs.
› No games will be available at reception for use in the game room.
› Social distancing must be respected at all times.
› The gym will stay closed as a preventive measure.
› Guests are required to wear masks while circulating in the hotel.

Covid-measures-Hotel Don Pancho

And remember:

Our procedures will be constantly reviewed to ensure  their correct application, which allows us to continually update, modify and improve. From the Don Pancho we want to transmit a message of tranquility and security to employees and guests, since during these months we have not stopped working with the only objective that our guests enjoy their vacations and the employees enjoy their work with total security.

We will keep this section of the website updated, with all the news that may be produced.

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Descuento en Bares

Disfrute de un 10% de Dto. en cualquiera de nuestros bares.

Caja fuerte gratuita

Mantenga sus pertenencias seguras en su habitación y sin coste ninguno.

Invitaciones al Benidorm Palace o un Almuerzo o Cena*

Elija entre entradas gratuitas al Benidorm Palace o un Almuerzo o Cena en el Hotel.

Entrada Gratuita al Casino y Copa de Cava

Entrada gratuita al Casino con una Copa de Cava de Bienvenida.

Copa de bienvenida

Disfrute de una copa de bienvenida en cualquier de nuestros bares.

Mayor disponibilidad de habitaciones

Las últimas habitaciones sólo están disponibles a través de la reserva directa con nosotros.

Sin Cargos de Cancelación / Sin Depósito Previo **

Para reservas realizadas entre el 17/07/2020 y el 30/09/2020
Para las estancias de domingo a jueves: puede anular su reserva sin ningún gasto adicional.
Para las estancias que pasan por viernes o sábado: la cancelación es gratuita hasta 48 horas antes de la fecha de llegada.

Para reservas realizadas a partir del 01/10/2020
Cancele su reserva sin cargo alguno hasta 7 días antes de la fecha de llegada.

No se requiere depósito alguno para confirmar la reserva. Pago a la salida del hotel.

Mejor Precio Garantizado

Te garantizamos que siempre obtendrás el precio más bajo cuando reservas directamente con nosotros.

* Para reservas de 5 noches o más, una por persona.

** No aplicable a tarifa No Reembolsable.

Free Express Transfer *

The Don Pancho Hotel offers a shuttle Express service to and from the Alicante Airport. If your stay is longer than 5 nights we offer free shuttle Express service from Alicante Airport to our hotel the day of arrival and from the hotel to the Alicante Airport on the day of departure.

Discount on Hotel Bars

Enjoy a 10% discount at any of our bars for your entire stay.

Free Use of Room Safe

Keep your belongings in your rooms safe at no charge!

Tickets to Benidorm Palace or Sunday Roast or other Meal *

Choose between free tickets to Benidorm Palace or a Sunday Lunch or any other Meal at the Hotel

Free Entrance to Benidorm Casino + Glass of Cava

Receive free entrance to the Benidorm casino (includes a free glass of cava).

Welcome Drink

Enjoy a free drink at any of our bars.

More Room Availability

When partners are sold-out, direct rooms are usually available.

Refundable Cancellation / No Deposit Required **

For reservation between 17/07/2020 to 30/09/2020
For stays from Sunday to Thursday: you may cancel your booking without any additional charges nor restrictions.
For stays that pass through Friday or Saturday: cancellation is free up to 48 hours before the arrival date.

For reservation from 01/10/2020
Cancellations without restrictions are free up to 7 days before the arrival date.

Zero deposit is required, pay directly at Check-Out.

Lowest Price Guaranteed

We guarantee you always get the lowest price when you book directly with us.

 

*Applies to bookings of 5 nights or more, one per person.

** Not applicable on special non-refundable rate.