FAQ

Hotel Don Pancho Av. Mediterráneo, 39 03503 Benidorm (Alicante) SPAIN Tel.: +34 96 585 2950 | Fax: +34 96 586 77 79 E-mail: mail@hoteldonpancho.es

The Don Pancho is a Designed for Adults Hotel that satisfies the needs of our guests who are looking for peace and quiet, and want to relax and enjoy their holidays as a couple or with friends. The hotel does not provide cots or high chairs, nor does it offer activities for children.

• Receive free Economy transfer service to and from Alicante airport*
• Enjoy a 10% discount at any of our bars for your entire stay.
• Keep your belongings in your rooms safe at no charge!
• Receive free entrance to the Benidorm casino (includes a free glass of cava).
• Enjoy a free drink at any of our bars.
• More availability, as the latest rooms are only available through direct booking with us.
• Zero deposit is required, pay directly at the hotel**
• Cancellations without restrictions are free up to 7 days before the arrival date**
• We guarantee you always get the lowest price when you book directly with us.

* Applies to bookings of 5 nights or more, one per person. **Exceptions will apply on specific dates, please check your reservation. Not applicable on special non-refundable rate, nor to our Aticos and Suite rooms.

Personal documents are required in order to undertake the registration at the hotel. We will ask for your identity card or passport for all of the people lodging at the hotel. This information will be scanned as it is required by law.

Also, we ask for a credit card as a guarantee for spending which may take place throughout the hotel (telephone calls, restaurant, room service, etc.).

During lunch and dinner services in the Restaurant, and in the Dancing Lounge, please refrain from wearing sports/ beachware clothes.

Long trousers need to be worn in the evening at the Restaurant and Dancing Lounge, except during the warmer months, when smart shorts are allowed.

In the interior common areas, the torso should always be covered.

Yes they may wear jeans.

Guests are guaranteed to have their room ready by 4pm the day of check-in. However, whenever possible we try to allow entry beforehand. Check-out time is 12pm.

Yes, you can request a Late Check-out on the morning of your departure day. Please note that this service is subject to availability and cannot always be guaranteed.

To check availability and pricing, kindly contact our Reception team. Late Check-out may be available until 4:00 PM or 6:00 PM, depending on your needs and hotel availability.

If your room is not available for Late Check-out, we will provide you with a complimentary courtesy room where you can shower, change, or freshen up before leaving.

Yes, WIFI is available and it is free throughout the hotel and most common areas.

Yes, use of the Bowling Green is free to guests. A deposit is required for the use of the bowls, which is then returned after the bowls are returned.

Yes, use of the gym is free to guests. The gym is located on the ground floor of the hotel and is open 24 hours a day.

You can book a Thai massage at the Front Desk (in person or dialing 9 from your room). Reservations can be made up to 30 minutes before the desired time of your massage.

The massage room is on the ground level.

• Assistance dogs belonging to the Armed Forces or State Security Forces while on duty, in accordance with their specific legislation.
• Assistance dogs for people with disabilities, as regulated by Royal Decree 409/2025, of May 27, on the activity and welfare of assistance dogs.

• Carry and present identification documents, the linkage unit card, and the dog’s official health documentation.
• The dog must wear a visible assistance dog badge and have the required microchip.
• The dog must remain next to the user with appropriate restraint and safety measures according to its breed.
• A valid civil liability insurance policy must be in place.
• The user is responsible for the dog’s behavior in public or shared areas.

• Assistance dogs are not allowed in food handling areas or staff-only zones.
• Access may be denied in the following cases:
  • Imminent serious danger to the user, third parties or the dog.
  • Signs of illness or poor hygiene.
  • Situations posing a serious risk to the physical integrity of people or animals.

Personal documents are required in order to undertake the registration at the hotel. We will ask for your identity card or passport for all of the people lodging at the hotel. This information will be scanned as it is required by law. Also, we ask for a credit card as a guarantee for spending which may take place throughout the hotel (telephone calls, restaurant, room service, etc.).

Reservations are entered immediately into the reservation system. Your credit card is the guarantee for your reservation. The reservation amount will not be charged, but the correct operation of the card will be checked.

No-shows and cancelations without restrictions made less than 7 days before check-in will be charged 100% of the first night’s stay.

If you are not going to come to the hotel at all, please let us also know as soon as possible. You may cancel your reservation at no cost provided you alert the hotel up to 7 days before check-in (only applicable on reservations without restrictions) . No-shows, guests who never show-up on the arrival date, and cancelations without restrictions made less than 7 days before check-in will be charged 100% of the first night’s stay. If you are going to arrive after 6pm, please let the hotel know so as to ensure we hold a room for you. Please contact the hotel to cancel or modify your bookings: email to email@hoteldonpancho.es or call +34 96 585 29 50.

Yes, all our rooms have walk-in showers. In addition, our suite has a large independent bathtub.

All Standard rooms have two single beds. Superior rooms have either two single beds or one double bed. If you will be staying in a Superior room and have a preference, please send us an e-mail to mail@hoteldonpancho.es with your preference or call us at +34 96 585 29 50.

Please submit requests as soon as you can to allow us time to prepare. Requests are not guaranteed but we do try our best to satisfy them

Yes; all our rooms offer these facilities. Tea, coffee, sugar, etc. are replenished daily.

Yes, each room is equipped with a hairdryer.

A mini-fridge is available in each room with two bottles of water. In the case of superior rooms, you will also have two bottles of water daily.

Yes, safes are located in the rooms. There is a 1.90€ per day charge to use the room safe. If you have booked directly with the hotel, the use of the room safe is free.

Yes, we have a climate control system that can be adjusted by the guest in each room.

Yes, all of the rooms face the sea. However, the higher the floor, the better the sea view.

• Larger room size
• Choice of twin beds or a 1.80 m double bed (subject to availability)
• Larger TV
• Welcome courtesy pack
• Unlimited tea and coffee service
• Two bottles of water per day
• Bathrobe and slippers
• Upgraded amenities package

The cost is an additional 24€ per room per night (the third person will have an additional supplement, ask at reception).

Yes, we have a magnificent Suite, a one-of-a-kind Atico Suite, and an Atico room with a huge terrace available. You can find out more about them by clicking here.

On Tuesdays and Saturdays the restaurant opens at 6am for a continental breakfast. If your departure is before 8:00 on any other day, please tell the Front Desk before 20:00 the day before and a breakfast tray will be delivered to your room the night before.

Breakfast: 08:00 – 10:30

Lunch: 13:30 – 15:00

Dinner: 19:00 – 21:30 [Summer Schedule: 19:00-21:00 | From September 15th to June 1st]

Yes, the pool bar is open year-round, except on certain days when the weather isn’t pleasant.

Yes, please notify the hotel by email before your arrival and remind the maître at the restaurant when you arrive for your first meal. Our team will do their best to guide you through safe options and adapt meals where possible.

Sure, we are flexible!If you are on half board, you can choose to have either lunch or dinner without notifying us in advance.

Mobility scooters of any kind are not allowed inside the hotel. There is an area near the entrance of the hotel where mobility scooters can be parked and charged.

Yes, there is a parking area at the entrance of the hotel where mobility scooters can be parked and charged. The cost is 2.50€ per day.

The hotel does not hire mobility scooter but can arrange the service. The external service will deliver and pick up the scooter at the hotel to make it easier for or guests.

The hotel has a wheelchair on-hand to help guests comfortably arrive into the hotel but it is not lent out to guests and can only be used for a few minutes so it is available for the next guest.

The hotel can arrange for guests to hire wheelchairs through an external provider. The external service will deliver and pick up the scooter at the hotel to make it easier for or guests.

Our hotel has one adapted room, which can be requested; it is room 101, on the first floor. It is a standard room, but larger than most standard rooms in our hotel.

In addition, our hotel offers Central Superior rooms, which are not adapted, but are wider and larger than Standard Rooms, so guests with disabilities can move around them more comfortably.

Access to the hotel and its common areas is possible for those in wheelchairs.

The beach is 100 meters away from the hotel. Our hotel is very centrally located, close to the beach and the nightlife. All of the rooms face the sea.

The hotel is in the center of Benidorm’s nightlife. Bars, discos and pubs are right around the corner.

It is a 15 minute stroll or a 5 minute bus ride. The bus stop is located in front of the hotel.

Yes, the hotel does have a laundry service available to guests at a charge.

It is not permitted to bring outside food or drink into the pool area, bars, and restaurant or common areas of the hotel.

Yes, a luggage room is available free of charge for guests to store their luggage before their departure time.

Smoking inside the hotel is strictly prohibited. Guests may smoke in the outdoor areas of the hotel unless they are marked as non-smoking areas.

We do not have a doctor on-site at the hotel, but if a guest requires medical attention, our team is always available to assist in contacting the appropriate healthcare services.

The doctor will charge a fee directly to the patient, and if necessary, both the doctor and the hotel will help coordinate admission to a local clinic or hospital.

We take great pride in making our guests feel at home and ensuring they receive the care they need while staying under our roof.

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Please ask for our Guest Relations Manager at the Front Desk or email directly to mail@hoteldonpancho.es.