FAQ

GENERAL HOTEL INFORMATION

What is the contact information of the hotel?

Hotel Don Pancho Av. Mediterráneo, 39 03503 Benidorm (Alicante) SPAIN Tel.: +34 96 585 2950 | Fax: +34 96 586 77 79 E-mail: mail@hoteldonpancho.es

Is the Don Pancho a Designed for Adults Hotel?

The Don Pancho is a Designed for Adults Hotel that satisfies the needs of our guests who are looking for peace and quiet, and want to relax and enjoy their holidays as a couple or with friends. The hotel does not provide cots or high chairs, nor does it offer activities for children.

What are the advantages of booking directly with the hotel?

  • Receive free Economy transfer service to and from Alicante airport*
  • Enjoy a 10% discount at any of our bars for your entire stay.
  • Keep your belongings in your rooms safe at no charge!
  • Receive free entrance to the Benidorm casino (includes a free glass of cava).
  • Enjoy a free drink at any of our bars.
  • More availability, as the latest rooms are only available through direct booking with us.
  • Zero deposit is required, pay directly at the hotel**
  • Cancellations without restrictions are free up to 7 days before the arrival date**
  • We guarantee you always get the lowest price when you book directly with us.

* Applies to bookings of 5 nights or more, one per person. **Exceptions will apply on specific dates, please check your reservation. Not applicable on special non-refundable rate, nor to our Aticos and Suite rooms.

What documents will the hotel ask me for when checking in?

Personal documents are required in order to undertake the registration at the hotel. We will ask for your identity card or passport for all of the people lodging at the hotel. This information will be scanned as it is required by law.

Also, we ask for a credit card as a guarantee for spending which may take place throughout the hotel (telephone calls, restaurant, room service, etc.).

What is the dress code at the hotel?

During lunch and dinner services in the Restaurant, and in the Dancing Lounge, please refrain from wearing sports/ beachware clothes.

Long trousers need to be worn in the evening at the Restaurant and Dancing Lounge, except during the warmer months, when smart shorts are allowed.

In the interior common areas, the torso should always be covered.

May gentlemen wear jeans at the evening meal?

Yes they may wear jeans.

What time is check-in and check-out?

Guests are guaranteed to have their room ready by 4pm the day of check-in. However, whenever possible we try to allow entry beforehand. Check-out time is 12pm.

Is late check-out possible?

Late check-out may be requested the morning of the day of departure. Please keep in mind that we can’t always accommodate late check-outs.

The charges are as follows:

  • 25€ to keep the room until 4 pm,
  • 30€ to keep it until 6 pm, and
  • 40€ to keep the room until 8pm.

If late check-out is not available, a courtesy room will be made available to our guests so they can freshen up free of charge. If the guests choose late check-out, they can have an extra meal service (lunch and/or dinner) for a special discounted price of 12,50€ per person for each meal service.

Is WIFI available?

Yes, WIFI is available and it is free throughout the hotel and most common areas.

Is parking available?

Yes, the hotel has a parking garage available. The cost is 12.50€ per night.

Reservations are not permitted. The availability of a free place will be confirmed on the day of arrival.

Is use of the Bowling Green free to guests?

Yes, use of the Bowling Green is free to guests. A deposit is required for the use of the bowls, which is then returned after the bowls are returned.

Is use of the gym free to guests?

Yes, use of the gym is free to guests. The gym is located on the ground floor of the hotel and is open 24 hours a day.

When and where can I book a Thai massage?

You can book a Thai massage at the Front Desk (in person or dialing 9 from your room). Reservations can be made up to 30 minutes before the desired time of your massage.

The massage room is on the ground level.

Are pets allowed in the hotel?

No, pets are not allowed in the hotel.

Exceptions:

The access and stay of assistance dogs belonging to the Armed Forces and State Security Forces and Corps that are on duty is permitted, in accordance with their specific legislation, as well as the access, stay and accommodation of assistance dogs for people with disabilities who need them.

The access, stay and accommodation of assistance dogs for people with disabilities is subject to the provisions of Law 12/2003, of 10 April, on assistance dogs for people with disabilities, of the Valencian Community. Therefore:

  • They must carry and display the document accrediting their identity, the card of the bonding unit and the official health documentation of the assistance dog.
  • The identification mark of the assistance dog and the microchip required by the regulations on animal protection/health must be kept in a visible place on the collar or harness of the dog.
    He must keep the assistance dog by his side with the appropriate restraint and safety measures in accordance with its breed.
  • A civil liability policy must be taken out to cover possible damages to third parties caused by the animal.

Assistance dogs are prohibited from accessing food handling areas and areas to which hotel staff have exclusive access.

Access to assistance dogs for people with disabilities may be denied in the following circumstances:

  • In case of serious imminent danger to the user, to a third person or to the assistance dog itself.
  • When the animal shows signs of illness, expressed alternatively or cumulatively in the form of fever, abnormal alopecia, diarrhoea, abnormal stools, abnormal secretions, signs of skin parasitosis, wounds which, due to their size or appearance, pose a presumed risk to people, or when there is evidence of a lack of grooming or care.

PAYMENT AND BOOKING INFORMATION

What do you do with the personal details?

We keep your personal details and any other data relating to you in a safe location, so only those who know the appropriate log-in and password can access them. Your personal details will never be sold, handed over to third parties or used without your permission.

What documents will the hotel ask me for when checking in?

Personal documents are required in order to undertake the registration at the hotel. We will ask for your identity card or passport for all of the people lodging at the hotel. This information will be scanned as it is required by law. Also, we ask for a credit card as a guarantee for spending which may take place throughout the hotel (telephone calls, restaurant, room service, etc.).

Upon confirmation of my reservation, will you charge my credit card?

Reservations are entered immediately into the reservation system. Your credit card is the guarantee for your reservation. The reservation amount will not be charged, but the correct operation of the card will be checked. No-shows and cancelations without restrictions made less than 7 days before check-in will be charged 100% of the first night’s stay.

If I arrive late or if I do not show up at the hotel, will my credit card be charged?

If you are not going to come to the hotel at all, please let us also know as soon as possible. You may cancel your reservation at no cost provided you alert the hotel up to 7 days before check-in (only applicable on reservations without restrictions) . No-shows, guests who never show-up on the arrival date, and cancelations without restrictions made less than 7 days before check-in will be charged 100% of the first night’s stay. If you are going to arrive after 6pm, please let the hotel know so as to ensure we hold a room for you. Please contact the hotel to cancel or modify your bookings: email to info@hoteldonpancho.es or call +34 96 585 29 50.

ROOM INFORMATION

Do all the rooms have walk-in showers?

Yes, all our rooms have walk-in showers. In addition, our suite has a large independent bathtub.

Do the rooms have 2 single beds or double beds?

All Standard rooms have two single beds. Superior rooms have either two single beds or one double bed. If you will be staying in a Superior room and have a preference, please send us an e-mail to info@hoteldonpancho.es with your preference or call us at +34 96 585 29 50. Please submit requests as soon as you can to allow us time to prepare. Requests are not guaranteed but we do try our best to satisfy them

Do all the rooms have tea and coffee making facilities?

Yes; all our rooms offer these facilities. Tea, coffee, sugar, etc. are replenished daily.

Does the hotel provide hairdryers?

Yes, each room is equipped with a hairdryer.

Do the rooms have a minibar?

A mini-fridge is available in each room with two bottles of water. In the case of superior rooms, you will also have two bottles of water daily.

Are there safes in the rooms? Is there a charge for them?

Yes, safes are located in the rooms. There is a 1.90€ per day charge to use the room safe. If you have booked directly with the hotel, the use of the room safe is free.

Is air-conditioning available in the rooms all year round?

Yes, we have a climate control system that can be adjusted by the guest in each room.

Do all rooms face the sea?

Yes, all of the rooms face the sea. However, the higher the floor, the better the sea view.

What are the Superior Rooms?

The Superior Rooms (corner and center rooms) are about 20% larger than our Standard Rooms. This relaxing retreat is an ideal choice for up to 3 travellers who desire the ultimate balance of comfort and convenience. The Superior Rooms also offer the following extras not available in Standard Rooms:

  • Larger than standard rooms
  • Choice of single or super king size bed (subject to availability)
  • Premium welcome pack
  • Unlimited tea & coffee replinishments
  • Two bottles of water daily
  • Bathrobe and Slippers
  • Premium toiletries and amenities

How much does the upgrade to a Superior Room cost?

The cost is an additional 20€ per room per night (an additional supplement of 7€ in the case of a third person).

Are the extras in the Superior Rooms okay to take home?

If you are staying in a Superior Room you may take home a bathrobe, the make-up mirror, and/or a drinking mug, among others. The slippers are free! The total amount of items taken home will be charged to your room / credit card.

You can also check our Don Pancho shop here to see all available items and their prices.

Do you have Suites available?

Yes, we have a magnificent Suite, a one-of-a-kind Atico Suite, and an Atico room with a huge terrace available. You can find out more about them by clicking here.

HOTEL RESTAURANT AND BAR INFORMATION

If I check-out early before the restaurant opens for breakfast, can I still manage to have breakfast at the hotel?

On Tuesdays and Saturdays the restaurant opens at 6am for a continental breakfast. If your departure is before 8:00 on any other day, please tell the Front Desk before 20:00 the day before and a breakfast tray will be delivered to your room the night before.

What are the hours of operation of the restaurant?

Breakfast: 08:00 – 10:30 Lunch: 13:30 – 15:00 Dinner: 19:00 – 21:30 [Summer Schedule: 19:00-21:00 | From September 15th to June 1st]

Is the pool bar open all year-round?

Yes, the pool bar is open year-round, except on certain days when the weather isn’t pleasant.

I have food allergies, should I alert the hotel?

Please just notify the hotel by email before you come and/or remind the maître at the restaurant when you arrive for your first meal. The maître and the chefs will work together to point out the acceptable foods and, if need be, cook something special for you.

Can I switch lunch for dinner if I am on half-board?

Sure, we are flexible!If you are on half board, you can choose to have either lunch or dinner without notifying us in advance.

MOBILITY SCOOTERS / HANDICAP INFORMATION

Are mobility scooters allowed inside the hotel?

Mobility scooters of any kind are not allowed inside the hotel. There is an area near the entrance of the hotel where mobility scooters can be parked and charged.

Is there a place to park and charge my mobility scooter?

Yes, there is a parking area at the entrance of the hotel where mobility scooters can be parked and charged. The cost is 2.50€ per day.

Does the hotel hire mobility scooters?

The hotel does not hire mobility scooter but can arrange the service. The external service will deliver and pick up the scooter at the hotel to make it easier for or guests.

Does the hotel hire wheelchairs?

The hotel has a wheelchair on-hand to help guests comfortably arrive into the hotel but it is not lent out to guests and can only be used for a few minutes so it is available for the next guest. The hotel can arrange for guests to hire wheelchairs through an external provider. The external service will deliver and pick up the scooter at the hotel to make it easier for or guests.

Does the hotel have wheelchair and/or handicap accessible rooms?

Our hotel has one adapted room, which can be requested. Central Superior rooms are larger than Standard Rooms, so disabled guests can move around them more comfortably than in Standard rooms. Access to the hotel and common areas is possible for those in wheelchairs.

* Room available starting July 15, 2024

LOCATION INFORMATION

How far from the beach is the hotel?

The beach is 100 meters away from the hotel. Our hotel is very centrally located, close to the beach and the nightlife. All of the rooms face the sea.

How far from the nightlife is the hotel?

The hotel is in the center of Benidorm’s nightlife. Bars, discos and pubs are right around the corner.

How far from the nightlife is the hotel?

It is a 15 minute stroll or a 5 minute bus ride. The bus stop is located in front of the hotel.

MISCELLANEOUS

Is there an iron and ironing board available at the hotel for guests use?

No, currently we do not offer this service however the hotel does have a laundry service available to guests at a charge.

Are their laundry facilities available at the hotel?

Yes, the hotel does have a laundry service available to guests at a charge.

Does the hotel provide pool towels?

Fresh pool towels are available at the Front Desk and may be exchanged for clean towels.

Are outside food and drinks are not permitted into the hotel?

It is not permitted to bring outside food or drink into the pool area, bars, and restaurant or common areas of the hotel.

Is a luggage room available?

Yes, a luggage room is available free of charge for guests to store their luggage before their departure time.

Is smoking permitted at the hotel?

Smoking inside the hotel is strictly prohibited. Guests may smoke in the outdoor areas of the hotel unless they are marked as non-smoking areas.

Do you have an in-house doctor?

We do not have an in-house doctor yet we do have a trusted doctor who makes house calls on request. The doctor does charge a fee to his patients and if the condition is serious the doctor and the hotel make arrangements for the patient to be sent to the local clinic or hospital. We take great pride in making our clients feel at home here and we make sure we find them the help they need while under our roof.

Does the hotel have a newsletter?

Yes, we do. You can sign up by filling out the footer form.

Sign up to our newsletter now. Don’t miss our latest news, exclusive promotions and more!

What do I do if I have any concerns, complaints or special requests?

Please ask for our Guest Relations Manager at the Front Desk or email directly to info@hoteldonpancho.es.

Is parking available?

Yes, the hotel has a parking garage available. The cost is 12.50€ per night. Please contact the hotel ahead of time to make sure there is availability. Please email info@hoteldonpancho.es or call +34 96 585 29 5

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Descuento Happy Points en Alojamiento

Solo reservas directas acumulan descuentos en alojamiento (1 Punto = 1€).

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Descuento en Bares

Disfrute de un 10% de Dto. en cualquiera de nuestros bares.

Caja fuerte gratuita

Mantenga sus pertenencias seguras en su habitación y sin coste ninguno.

Entrada Gratuita al Casino y Copa de Cava

Entrada gratuita al Casino con una Copa de Cava de Bienvenida.

Copa de bienvenida

Disfrute de una copa de bienvenida en cualquier de nuestros bares.

Mayor disponibilidad de habitaciones

Las últimas habitaciones sólo están disponibles a través de la reserva directa con nosotros.

Sin Cargos de Cancelación / Sin Depósito Previo *

Cancele su reserva sin cargo alguno hasta 7 días antes de la fecha de llegada. No se requiere depósito alguno para confirmar la reserva. Pago en el hotel.

Mejor Precio Garantizado

Te garantizamos que siempre obtendrás el precio más bajo cuando reservas directamente con nosotros.

* Se aplicarán excepciones en fechas específicas, por favor consultar su reserva. No aplicable a tarifa No Reembolsable, ni a nuestras habitaciones Áticos y Suite.

Free Economy Transfer *

The Don Pancho Hotel offers a shuttle Economy service to and from the Alicante Airport. If your stay is longer than 5 nights we offer free shuttle Economy service from Alicante Airport to our hotel the day of arrival and from the hotel to the Alicante Airport on the day of departure. RESERVATIONS MUST BE MADE AT LEAST 48 HOURS PRIOR TO ARRIVAL TIME. OPERATIONAL TRANSFER SCHEDULE: FLIGHTS FROM 8:30 TO 21:30

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Happy Points Discount on Accommodation

Only direct bookings earn discount points on accommodations (1 Point = 1€).

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Discount on Hotel Bars

Enjoy a 10% discount at any of our bars for your entire stay.

Free Use of Room Safe

Keep your belongings in your rooms safe at no charge!

Free Entrance to Benidorm Casino + Glass of Cava

Receive free entrance to the Benidorm casino (includes a free glass of cava).

Welcome Drink

Enjoy a free drink at any of our bars.

More Room Availability

When partners are sold-out, direct rooms are usually available.

Refundable Cancellation / No Deposit Required **

Cancellations without restrictions are free up to 7 days before the arrival date.
Zero deposit is required, pay directly at the hotel.

Lowest Price Guaranteed

We guarantee you always get the lowest price when you book directly with us.

 

*Applies to bookings of 5 nights or more, one per person.

** Exceptions will apply on specific dates, please check your reservation. Not applicable on special non-refundable rate, nor to our Aticos and Suite rooms.